Table of Contents
About the client
Wodociągi Chrzanowskie (Chrzanów Water Utility) is a company with over 90 years of history. It supplies over 5.5 million m3 of water per year to three municipalities (Chrzanów, Libiąż and Trzebinia).
The utility supplies around 100,000 residents across 21,000 households, and oversees approximately 1,200 km of water supply network and 560 km of sewerage infrastructure on a daily basis.
Business Challenge
Wodociągi Chrzanowskie has been consistently modernising its infrastructure for many years, investing both in the water supply network and digital technologies that enhance operational efficiency and support effective resource management.
Despite this active strategy, the scale of the challenge remains substantial. The water network extends nearly 1,200 km, and a significant part of it, particularly in the historic city centre, consists of steel and cast-iron pipelines from the 1970s. Their age, material and location make maintenance difficult and increase the likelihood of water losses due to hidden leaks.
In addition, due to limited local water sources, more than 30% of the water supplied to consumers comes from external providers.
In response to these challenges, the utility decided to implement SmartFlow: a platform that integrates dispersed network data, enables continuous analysis, and supports rapid response to irregularities, reinforcing strategic management of the entire infrastructure.
SmartFlow implementation at Wodociągi Chrzanowskie
The decision to implement the platform was preceded by a reference visit to MPWiK in Wrocław, where the team from Chrzanów could see SmartFlow in live operation.
Deployment followed a step-by-step approach, beginning with three DMA zones located outside the city centre. Once the pilot delivered promising results, the system was gradually extended to new areas.
After the initial implementation covering 3 DMA zones, the number increased to 11 the following year, and to 19 in 2022. In 2023, monitoring was expanded to all three municipalities served by the utility, reaching 25 DMA zones. Today, the utility continues to densify and divide the monitored areas, bringing the number of zones to 31 and steadily growing.
This staged approach has enabled precise oversight of the network, more accurate balancing and faster detection of irregularities, leading to measurable improvements in water management.
All data is analysed locally: SmartFlow operates on the client’s servers and is integrated with the utility’s ERP and SCADA environments, ensuring full control over data and operational security.
SmartFlow is worth considering, but its key value lies in tailoring it to your specific needs. You cannot simply copy the setup from one utility to another, because each one has different telemetry, measurement and billing systems.
During the implementation, you can review the DMA zoning with the SmartFlow team and integrate everything properly so that you can fully benefit from what the platform offers.
Our collaboration in numbers
5,07%
annual water savings in the 3 DMA zones covering 38% of the service area
46,573 m3
amount of water saved in 2020
2-4 days
time required to detect irregularities
31 DMA zones
currently monitored by Wodociągi Chrzanowskie
Even more effective network management
Implementing SmartFlow enabled more effective management of the water network through key platform functionalities:
Main benefits of our partnership
- 46,573 m³ of water saved in 2020
- 5.07% reduction in losses in the monitored zones
- Failure detection shortened to as little as 2 days
- Intuitive operation and fast onboarding
- Ability to create DMA zones without modifying the entire network
- Advanced analysis of night flows and consumption balancing
- Automated reporting and alarm generation
- Full integration with ERP and SCADA systems
- Effective water resource management despite limited local sources